Refunds & Exchanges

Returns 
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund.

To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging. 

Please do not send your purchase back to us without first notifying our support team at anchordesignshi@gmail.com.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Rejections will only occur if there is damage to the item.

Once approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-10 business days.

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at anchordesignshi@gmail.com and we will assist you from there.